FAQs
FAQs
Delivery FAQs
What is the ordering process?
- Add your desired products to the cart and proceed to checkout.
- Choose your preferred payment method.
- Complete your order.
- If you selected to pay by invoice, you will receive an email with payment details. Use the invoice number as the reference and let us know once this has been paid.
- Once we receive your payment or purchase order (PO), we’ll process it and arrange delivery of your items.
Let us know if you need any assistance along the way!
What are your delivery costs?
Delivery costs are based on the total price of the order. Below is a rough guide
- Up to $1000 = $100
- $1000-$2500= $200
- $2500-$5000 = $350
- Over $5000 = FREE delivery
How long does delivery take?
On average, we aim to get deliveries done within 7 working days*. Once payment has been received we will send you an email with the estimated delivery date.
*Delivery times are dependent on postcode and current stock.
Do you accept returns?
No, we do not accept returns but all products are under warranty for at least 12 months - And some screens have a 5 year warranty.
Do you have a warranty for products?
Yes, all products have a warranty. Accessories have a warranty for 12 months and hardware and devices have a warranty for 5 years.
Payment FAQs
What payment methods do you offer?
We offer credit card, PayPal or invoice via bank transfer. You can also use a finance option. If there is another way you would like to pay that is not listed, please contact us.
Can I pay by invoice?
Yes - Here are the steps to paying by invoice
- When at the checkout page, select invoice under the payments section
- Once order has been placed, we will send you an invoice
- Follow instructions to make a payment, using the invoice number as the reference.
- Delivery will be scheduled once payment has been made or PO sent to us.
Do you have finance options?
Yes, we offer flexible finance options for Victorian Schools - through Melbourne Finance and CHG Meridian (formerly Equigroup), both approved funders for Vic Schools.
How to use our finance options:-
- Place your order on our website and select the invoice option for payment. Once your order has been placed, we will send you an invoice.
- Submit the invoice to your chosen finance company for application and approval.
- Once approved, we need the remittance from finance company.
- After receiving the documents, we’ll arrange delivery.
It’s that simple!
Have questions?
Get in touch and one of our friendly experts will be happy to help